REFUND POLICY
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Our Money-Back Guarantee*
At Genius Gourmet Inc., we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. Contact our Customer Service team within 30 days of your purchase and in most cases (Please note that we do not accept the return of chocolate/meltable products during the hot summer months*), we’ll either give you a full refund (with return) or in-store credit equal to the value of your product. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase. *Some restrictions may apply. Please call or email for full details. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com.
Store Below 80*
When experiencing high temperatures during certain times of the year we ship all of our Keto Bar orders using Insulated Packs to ensure your Keto Bars arrive in acceptable condition. Please note that your Keto Bars may melt if stored in high heat (Above 80). In the event that your keto bars have softened or melted, place the keto bars in the refrigerator for 1-2 hours until firm and your bars will be ready to eat.
Shipping Over $49 (Lower 48 States in the USA)*
At Genius Gourmet Inc., we want you to be happy with your purchase! Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com.
VerifyPass Military Discount Program
At Genius Gourmet we’re proud to offer an everyday 10% discount to the entire military and first responder community through the VerifyPass program. It’s our small way of saying thank you for all that you do. To start, please verify your affiliation by clicking one of the VerifyPass options. Please note that we do not allow coupons to be combined and some restrictions may apply. We are not able to verify military and service IDS without using the VerifyPass program. Follow the prompts to complete your verification through VerifyPass only. Once verified, you will immediately receive a promo code to copy and paste into your shopping cart.
Refunds (if applicable)*
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that we do not accept the return of chocolate products during the hot summer months.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Some restrictions may apply. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@geniusgourmet.com
Exchanges (if applicable)*
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@geniusgourmet.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com.
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Our Mission is to provide "Deliciously Smart Keto Snacks" that support your Keto Lifestyle. Satisfy your cravings and enjoy our tasty variety of Keto Snacks created for the whole family to enjoy at home or on the go.
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All rights reserved. This content is for informational and educational purposes only. It is not intended to provide medical advice or to take the place of such advice or treatment from a personal physician. All readers/viewers of this content are advised to consult their doctors or qualified health professionals regarding specific health questions. Genius Gourmet Inc. nor the publisher of this content takes responsibility for any possible health consequences of any person or persons reading or following the information in this educational content. All viewers of this content should consult their physicians before beginning any nutrition, supplement or lifestyle program.