Money-Back Guarantee*

At Genius Gourmet Inc., we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. Contact our Customer Service team within 30 days of your purchase and in most cases (Please note that we do not accept the return of chocolate/meltable products during the hot summer months*), we’ll either give you a full refund (with return) or in-store credit equal to the value of your product. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. For all returns and questions related to returns or exchanges please fill out our contact form or email us at helpdesk@geniusgourmet.com.


Store Below  80*

When experiencing high temperatures during certain times of the year we ship all of our Protein Bar orders using Insulated Packs. Please note that your Protein Bars may melt if stored in high heat (Above 80). In the event that your Protein Bars have softened or melted, place the bars in the refrigerator for 1-2 hours until firm.


Flat Shipping Charges*

We want you to be happy with your purchase! Please note that some restrictions may apply on our flat shipping charges. For questions regarding any restrictions to this offer please give us a call or send us an email. 


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that we do not accept the return of chocolate products during the hot summer months. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.

 

Exchanges

We only replace items if they are defective or damaged. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.