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Our Money-Back Guarantee

At Genius Gourmet Inc., we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. Contact our Customer Service team within 30 days of your purchase and in most cases, we’ll either give you a full refund(with return) or in-store credit equal to the value of your product. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com. 

FREE Shipping Over $49 (Lower 48 States in the USA)

At Genius Gourmet Inc., we want you to be happy with your purchase! Our FREE shipping over purchases over $49 only applies to the lower 48 USA States and does not apply for international shipping or Alaska and Hawaii. Our FREE Shipping Over $49 does not apply for shipping to PO Boxes. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. Some restrictions may apply. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@geniusgourmet.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@geniusgourmet.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com.